Privacy Policy

1. Introduction

Pru Health, LLC ("Pru," "we," "us," or "our") operates the website joinpru.com and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

Information You Provide

We collect information you voluntarily provide, including:

• Waitlist registration: First name, last name, email address, phone number, date of birth, state of residence, gender, and health-related quiz responses (health goals, activity level, prior experience, barriers).
• Newsletter subscription: Email address.
• Communications: Any information you include when contacting us directly.

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and version
• Pages visited and time spent
• Referring URL
• Device information

3. How We Use Your Information

We use the information we collect to:

• Process and manage your waitlist registration
• Send you newsletter content and health-related communications
• Match you with appropriate physicians and protocols
• Improve our website and services
• Communicate with you about your account and our services
• Comply with legal obligations

4. Third-Party Service Providers

We share your information with trusted third-party providers who assist in operating our services:

• Supabase: Database hosting and management (data stored in the United States).
• Loops: Email marketing and communication platform.
• Vercel: Website hosting and analytics.

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption in transit (TLS/SSL)
• Row-level security on all database tables
• Rate limiting on API endpoints
• Input validation and sanitization
• Restricted access to personal data

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Health Information & HIPAA

Pru is a telehealth platform. When our clinical services become active, protected health information (PHI) collected during consultations will be handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA). The quiz responses collected during waitlist registration are used for matching purposes and are not considered PHI under HIPAA at this stage.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Withdraw consent at any time

To exercise any of these rights, contact us at team@joinpru.com.

8. Cookies & Tracking

Our website uses Vercel Analytics to collect anonymous usage data. We do not use third-party advertising cookies or tracking pixels. We do not sell your personal information to any third party.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. You may request deletion of your data at any time by contacting us.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Pru Health, LLC
Email: team@joinpru.com